Privacy Policy for Global E Tickets

Privacy Policy

Effective Date: 06/18/2023

This Privacy Policy outlines how Lane4.org collects, uses, and safeguards personal information obtained from individual users when you purchase e-tickets for events through our website. We are committed to protecting your privacy and ensuring the security of your personal information. By using our website and providing us with your personal information, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

1.1 Personal Information: When you purchase e-tickets through our website, we may collect the following personal information:

  • Full name
  • Email address
  • Billing address
  • Phone number
  • Payment information (such as credit card details)

1.2 Usage Information: We may also collect non-personal information about your interactions with our website, such as the pages visited, the links clicked, and other actions taken on the site. This information is collected using cookies and similar tracking technologies.

  1. Use of Personal Information

2.1 Order Processing: We use the personal information collected during the ticket purchase process to process your orders, communicate with you regarding your purchases, and deliver the e-tickets to you.

2.2 Customer Support: We may use your personal information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.

2.3 Marketing Communications: With your consent, we may send you promotional emails or newsletters about upcoming events, special offers, or other relevant information. You have the option to opt-out of receiving these communications at any time.

2.4 Legal Compliance: We may use or disclose your personal information to comply with applicable laws, regulations, or legal obligations.

  1. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and as required by law. Once the information is no longer needed, we will securely delete or destroy it.

  1. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. Sharing of Personal Information

5.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors or email marketing platforms. These third-party providers are authorized to use your personal information only as necessary to provide the services to us.

5.2 Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders or government regulations.

  1. Your Rights and Choices

6.1 Access and Update: You have the right to access and update your personal information held by us. You can do so by logging into your account or contacting us directly.

6.2 Opt-Out: If you no longer wish to receive marketing communications from us, you can opt-out by following the instructions provided in the email or contacting us.

  1. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete the information from our records.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a prominent notice on our website or sending you an email.

  1. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at support@lane4.org.

By using our website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.


Return Policy 

Lane4 has a customer-friendly refund policy to ensure a positive user experience. The policy allows users to explore and utilize the website and its features before making a final decision. Here are the key points of the refund policy:

  1. Refund Request Timeframe: To be eligible for a refund, users must submit a refund request within 72 hours (3 days) from the time of payment.
  2. Commencement of the Event: The refund policy extends until 96 hours (4 days) prior to the start of the event. Users can request a refund within this timeframe.
  3. Refund Eligibility: Refund requests made outside of the specified timeframe will not be honored. It's important to submit the request within the designated period to be eligible for a refund.
  4. Refund Amount: If the refund request meets the policy criteria, Lane4 will refund 100% of the registration fee.
  5. Processing Time: After submitting a refund request, members can expect to receive their refund within 7-10 days of the request being processed.

It's essential to familiarize yourself with the terms and conditions of the refund policy to ensure compliance with the specified timeframes. If you have any specific questions or concerns regarding Lane4's refund policy, it's advisable to contact their customer support for further assistance.

In addition to the refund policy mentioned earlier, it's important to note that service fees are non-refundable. This means that while users may be eligible for a refund of the registration fee, any service fees associated with the transaction will not be reimbursed.

Service fees typically cover administrative costs, transaction processing, or other related expenses. As stated in the refund policy, only the registration fee will be refunded if the refund request meets the specified criteria.

If you have any questions or require further clarification about the refund policy or the non-refundable service fees, I recommend reaching out to Lane4's customer support for detailed information and assistance.